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Shop With Confidence
JHM Butt & Co work hard in providing a safe and secure online shopping experience.
Please note that we do not store your credit card details or share your contact details with any third parties. We want you to be confident with every purchase as we pride ourselves on quality products at a great price delivered quickly and efficiently.
Please find a list of reasons for you to shop with JHM Butt & Co Ltd
Family owned business since 1971
We are an established business and as much as we want your first order, we want your next order too. We still have customers now who dealt with us back in the 1970’s. There will always be businesses that offer crazy deals, the issue is will they be around in a years’ time to honour your warranty or give you a great aftersales service.
Independent Review Site
Check us out on Trust Pilot where our customers say exactly what they think of us. We have no control over what they say so please check our independent reviews here
Price Match Guarantee
We are confident you won't beat our prices, but if you think one of our competitors has, call us on 01302 710868 and we will match a like for like genuine written quotation.
Trained and Certificated Engineers
We invest heavily in all our engineers to ensure they meet the very latest health and safety regulations. Here are a list of some of the training courses/certifications we currently hold. Ipaf – Pasma – Asbestos Handling – Manual Handling – Abrasive Wheel – First Aid – Lorry Loader – Counterbalance – CSCS Safe Contractor – Refrigerant Handling – GEA Accreditation
Making A Purchase
We accept credit/debit card payments using Visa, Mastercard, Switch, Delta, Maestro, Electron & Solo. We do not charge for any item until it is ready to be dispatched, unless it has had to be especially ordered. You may send your credit card information via phone, fax or over the Internet.
Please note: Because of recent turbulence in the currency markets we reserve the right to amend prices prior to an order being placed in the event of a severe devaluation of the £. However we would normally contact you prior to shipping the goods. Please also note that pictures used on our website may not be the actual product shown but the nearest equivalent available at the time.
Our minimum order value is £10.00 + VAT.
Shipping And Handling
If your order is for UK mainland delivery (Excluding Scottish Highlands) and meets our minimum order charge of £10 + VAT you qualify for FREE 3 Working Day Delivery. Your parcel will be despatched by the most economic means for delivery within 3-5 working days.
If you wish your order to be sent out on a next working day delivery then a standard flat rate of £5.99 will be charged.
We can also offer a morning delivery service, pre 10:30 and Saturday morning delivery at extra cost.
Please note that orders placed after 4pm are not guaranteed to be despatched on the date you place the order.
Orders for delivery outside UK mainland will be advised before processing the order.
Ensure that someone is available to receive your delivery, if a carrier is forced to make a 2nd attempt to deliver your parcel you may incur an extra charge.
* Large Bulky items do not always qualify for free carriage - Please check when ordering.
* Please also note that at present we are not able to supply goods to the USA or Canada
Items held in stock will generally be despatched within 1 working day. Items not held in stock will generally be despatched within 5 working days. Where this is not possible you will be notified of the extended delivery period.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT will be applied to all orders delivered within the UK at the current rate. Orders to be delivered outside the UK will generally be ZERO rated.
Our VAT REG Number is: GB 181 4926 50
Our Company Registration Number is: 01031633
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All our products are supplied with a full manufacturers warranty which is generally 12 months.
If you need to reach us, please email us using the link at the top of the home page, alternatively, you can call us on 01302 710868 (International +44 01302 710868) or fax us on 01302 719481. You can also write to us at the following addresss;- JHM Butt & Co Ltd - Station Yard, Station Road, Bawtry, Doncaster, South Yorkshire DN10 6QD United Kingdom
Where a product has been supplied and has proven to be...
1. NOT REQUIRED
If part is no longer required (and through no fault of Butts) there is also a 20% re-stocking charge upon return of goods. We can collect the parcel at a cost of £20 per 20 kilo parcel. This is for UK mainland only!
SPECIAL ORDERED ITEMS CANNOT BE RETURNED
Before goods can be returned it is necessary to complete a product returns form available from our administration team.
When you receive your goods by carrier it is imperative that you check the parcel while the delivery driver is still present. Failure to do so will invalidate any claim for damage. If the goods are found to be damaged please sign the documents as damaged and do not accept delivery of the goods. If you do not make a claim within 3 days of delivery you will be unable to make a claim.
3. WRONG PART
If you have been sent an incorrect part please contact our administration team.
4. FAULTY PART
If a product that you have purchased is defective and still under the manufacturers warranty please contact our administration team
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms No order will despatched until payment has been received in full unless you have an authorised credit account. For further information please contact our administration team on 01302 718223.