JHM Butt & Company Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Call Recording & Communications Privacy Notice

At JHM Butt & Co Ltd, we are committed to protecting your privacy and handling your personal information responsibly. As part of our ongoing efforts to improve service quality, training, and accuracy, we record certain telephone calls and electronic communications with our customers and suppliers.

Why We Record Calls

We may record inbound and outbound telephone calls for the following purposes:

• Monitoring and improving the quality of our customer service.
• Ensuring the accuracy of information provided to or by customers.
• Staff training and development.
• Resolving complaints, disputes, or queries efficiently.
• Meeting our legal and regulatory obligations.

Transparency

If you call us directly, you will hear an automated message advising that your call may be recorded.
When we make outbound calls, our team should advise you that the call may be recorded for training and quality purposes.

Lawful Basis for Processing

Call recordings are processed under our legitimate interests in ensuring the quality and accuracy of our business communications, in accordance with Article 6(1)(f) of the UK General Data Protection Regulation (UK GDPR).

How Long We Keep Recordings

Recordings are normally retained for up to 12 months, unless they need to be kept longer to investigate a complaint or resolve a contractual matter.

Access and Your Rights

You have the right to request access to any personal data we hold about you, including call recordings where you are identifiable.