JHM Butt & Company Ltd Station Yard Station Road Bawtry Doncaster South Yorks DN10 6QD United Kingdom
Phone: 01302 710868 Fax: 01302 719481
Email: info [at] jhmbuttco [dot] com Company Registration Number: 01031633
Making A Purchase
We accept credit/debit card payments using Visa, Mastercard, Switch, Delta, Maestro, Electron & Solo. We do not charge for any item until it is ready to be dispatched, unless it has had to be especially ordered. You may send your credit card information via phone, fax or over the Internet.
Shipping And Handling
If your order is for UK mainland delivery & valued over £100 + VAT then there is no charge. The parcel will be despatched by the most economic means for delivery within 3 / 5 working days.
If your order is over £100 + VAT but you need it next day then we will advise of the increased cost before processing your order.
If it’s a UK mainland delivery under £100 + VAT then it’s chargeable as follows:
Royal Mail Recorded Delivery £4 – smaller items City Link 72hr delivery £8.99 – larger items
This service can be upgraded to next day at an extra charge which will be advised before processing your order.
Orders for delivery outside UK mainland will be advised before processing the order.
PLEASE NOTE Ensure that someone is available to receive your delivery, if a carrier is forced to make a 2nd attempt to deliver your parcel you may incur an extra charge.
Delivery Schedule
Items held in stock will generally be despatched within 1 working day. Items not held in stock will generally be despatched within 5 working days. Where this is not possible you will be notified of the extended delivery period.
Back Orders
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
VAT will be applied to all orders delivered within the UK at the current rate. Orders to be delivered outside the UK will generally be ZERO rated.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
All our products are supplied with a full manufacturers warranty which is generally 12 months.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01302 710868 (International +44 01302 710868) or fax us on 01302 719481 or write to us at Station Yard Station Road Bawtry Doncaster South Yorks DN10 6QD United Kingdom
Privacy Policy
JHM Butt & Company Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Where a product has been supplied and has proven to be...
1. NOT REQUIRED
If part is no longer required (and through no fault of Butts) there is also a 20% re-stocking charge upon return of goods. We can collect the parcel at a cost of £20 per 20 kilo parcel. This is for UK mainland only! SPECIAL ORDERED ITEMS CANNOT BE RETURNED
Before goods can be returned it is necessary to complete a product returns form available from our administration team.
2. DAMAGED
When you receive your goods by carrier it is imperative that you check the parcel while the delivery driver is still present. Failure to do so will invalidate any claim for damage. If the goods are found to be damaged please sign the documents as damaged and do not accept delivery of the goods. If you do not make a claim within 3 days of delivery you will be unable to make a claim.
3. WRONG PART
If you have been sent an incorrect part please contact our administration team.
4. FAULTY PART
If a product that you have purchased is defective and still under the manufacturers warranty please contact our administration team.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms No order will despatched until payment has been received in full unless you have an authorised credit account. For further information please contact our administration team on 01302 718223.
